Claim

How to Submit a Claim

If you have a concern or issue with our services, please follow these steps to submit a claim:

1. Contact our customer support team at support@magnora.com with details of your issue.
2. Include your account information, a description of the problem, and any relevant documentation.
3. Our team will acknowledge receipt of your claim within 24 hours.
4. We will investigate your claim and provide a response within 5 business days.

Billing Disputes

If you believe there is an error in your billing, please submit a claim within 30 days of the billing date. Include the following information:

• Your account information
• The date and amount of the disputed charge
• A description of why you believe the charge is incorrect
• Any supporting documentation

We will investigate billing disputes and provide a response within 5 business days. If we determine that an error has occurred, we will issue a refund or credit to your account.

Service Issues

If you experience issues with our services, such as downtime, data inaccuracies, or functionality problems, please submit a claim with the following information:

• Your account information
• A detailed description of the issue
• The date and time when the issue occurred
• Any error messages or screenshots
• Steps to reproduce the issue (if applicable)

Our technical team will investigate service issues and work to resolve them as quickly as possible. We will keep you updated on our progress and notify you when the issue has been resolved.

Refund Policy

Refunds may be issued in the following circumstances:

• Billing errors or duplicate charges
• Service outages lasting more than 24 hours
• Cancellation within the 14-day trial period

Refunds are typically processed within 5-10 business days and will be issued to the original payment method.

Contact Information

If you have any questions about this Claim Policy, please contact us at: